Thursday, January 26, 2012

Even the Better Business Bureau has complaints.....

Auto Relocation Plus - Better Business Bureau Complaints

There's a consistent theme here of Auto Relocation Plus not owning up to the damages they cause. Unfortunately, it doesn't look like many people read/have access to/pay attention to the good advice the BBB posts on the industry.

Industry Tips
Our experience with auto shippers is that although they may advertise fast, responsible and affordable shipping services, their contract does not guarantee anything. Many such firms do not ship your auto themselves despite entering a contract with you, but act as a broker and subcontract the transport agreement to a third party.

Complaints about these companies generally allege that vehicles are not picked up or are not delivered on the date promised, that they are damaged during transport, or that claims for loss or damage are not paid. Deliveries may be days or weeks later than the window given, and the owner may have to rent a car while waiting for delivery or for repair from damages.

Although the broker may legally be liable for any loss or damage you suffer, they will probably refer you to the actual transporter for recourse. The transporter may be reluctant to accept responsibility for the damages. Either way, unless you are dealing with a reputable company, you will probably find it extremely difficult to collect for your damages.

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