They are the worst! Family run companies suck and lack customer service is very apparent with the Vic squared show! My car was clearly damaged and they tried to argue with me that it was pre-existing damage. I proved them wrong and they were pissed. I am concerned that they are not interested in satisfying customers based on my own experience. I recommend to not do any business with them until I've been convinced that they are a customer oriented company, which I do not think they are today based on my experience which was a HORRIBLE experience.
Auto Relocation Plus on Citysearch
I had a door to door auto shipping service organized by them. The front windshield arrived severely cracked but they promptly arranged to have it replaced the next day. It also arrived about 5 days into the window they specified, so overall it took 16 days to ship from Western Pennsylvania to Southern California.
Auto Relocation Plus on Epinions
Auto Relocation Plus is contracted by my employer to handle auto transport for corporate relocation. Mike Filia, President of Auto Relocation Plus is an unethical, fraudulent businessman. Auto Relocations Plus denies most claims for damage, and uses their Uniform Straight Bill of Lading as an escape goat to avoid payment of damages. My employer will not use transport companies with too many claims on their record, so I believe Auto Relocations Plus simply denies claims for damage obviously caused during transport. My brand new vehicle was damaged during transport, and I ended-up paying for said damage out-of-pocket. In addition, my vehicle was delivered three weeks late. My employer is in the process of locating another transport company due to Auto Relocation Plus' faulty track record. I suggest using any other transport company if at all possible.
Auto Relocation Plus on Yahoo
Also look up Autotransportrankings. They replied to my review and were dishonest by saying I insisted on having my Honda Fixed at a Mercedes shop. Not cool. They delivered my car here, as the Honda Dealership referred them there since that's where Honda sub-contracts their body work. They're also dead wrong in saying my insurance company thought I was unreasonable.
Our move was 11 months ago and through the relocation company at place of business. They picked up our cars in a rain storm. The cars were delivered the following week in another state. One of the cars had to be jumped to drive it of the ramp and also noticed some damage and scratches to that vehicle. We never signed off on anything before or after. The following day, we noticed puddles of water on the floor in the back of the other car. To make a very long story shorter, Auto Relocation Plus, located in California, would not do anything for us. We ended up going to our insurance companies. The car that would not start ended up being totaled and the other had $8,000.00 damage due to the cars being under water. Both cars had different insurance companies and numerous opinions and all came up with the same conclusion that the cars must have been in a flood because there were water lines in the bottom of both cars.
Both of our insurance companies are suing them and trying to get the money back.
Both of our insurance companies are suing them and trying to get the money back.
Never use their service as it will result in nothing but frustrating and useless irony. My car was moved as a part of relocation package. It arrived with many new scratches and filthy condition. First they asked to email pictures from all angles, etc. and estimates from 2 places. Both estimates were around $2k to fix the scratches, but somehow they came up with $25.00!, that's right just $25 for buffing 1 small scratch. They insisted that "ALL" the damages were pre-existing when the pictures and Bill of Lading showed there were extra scratches. After many phone calls, I gave up and asked them to buy themselves coffee with that $25 instead of sending me which I think they did since they never even bothered to send that as well. STAY AWAY and use someone else. I had another car to transport which I ended up using different company and I was really happy with their service!
Anyone else had a tough experience here? Let me know and I'll add to the list.
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